What are you looking for?

Getting started with Simplyweight

• How much weight will I lose when I join your plan?
• Understanding your welcome pack
• Is there a written tutorial on how to use the Simportion features?
• Is there a written tutorial on how to use the Simaktiv features?
• Is there a written tutorial on how to use the Simpeace features?

User Settings & Notifications

• How to manage notification settings
• How to manage display settings
• How to manage account details
• How to view notifications
• What is the daily check-in reminder?
• Notifications are not working for my iphone or ipad?
• How do I enable notifications on my android device?

My Group

• How to view your group
• Am I able to share posts outside of the app?
• It has been more than 14 days and I am still not in a group?
• Will I be in the same group throughout?
• Can I message individual group members privately?
• If a group member posts something inappropriate or offensive, can I report it?
• Can I move to another group?
• Why has my group changed?

Simportion

• How to track a meal or snack
• How to access sample meal plans
• How to add and edit favourite meals and snacks
• How to schedule a meal or snack
• How to track drinks
• How to use the Simportion guides
• How do I track my calories?
• How do I learn about portion sizes?
• View all articles in “Simportion”

Simpeace

• How to do the breathing exercises
• How to do the Simpeace 101 course
• How to use Simpeace meditations
• What is BPM?
• Can I create a playlist of my Simpeace meditations?
• I’m unable to access all Simpeace 101 articles.
• Is Simpeace 101 just cognitive behavioural therapy (CBT)?
• Why can't I add some tracks to my queue?
• View all articles in “Simpeace”

Simaktiv

• How to use the Simaktiv workouts
• How to schedule a workout or activity
• How to track a past activity
• How to view Simaktiv lessons
• What is MET?
• Do I need to track Simaktiv animated workouts?
• I missed a scheduled workout, what do I do?
• Can I connect my fitbit or other fitness trackers with the app?
• View all articles in “Simaktiv”

Membership & Cancellation

• How to manage billing
• Does my membership switch happen instantly?
• Do I have to wait till the end of my current membership before I can click the switch plan button?
• If I am on a yearly plan and switch to a monthly plan, will I be charged instantly?
• When I cancel my account, am I able to activate the account again?
• Is there a way to update my card details as my card will expire soon?
• What if I want to get more 1-2-1 support?
• How long does the plan last for and when will I start seeing results?
• View all articles in “Membership & Cancellation”

Journal

• How to add a Journal entry
• How to view and edit My Journal entries
• Can I edit previous entries for My Journal?
• My new Journal entries are not saving for some sections.
• I am unable to see all my Journal entries.
• How to start a conversation with your Champion

Lessons

• Lessons
• What order should I watch the Lessons in?
• Can I share the Lessons video outside of the app?
• How do I remove subtitles on certain videos?
• Is there a way to turn on subtitles for videos which don’t have subtitles?

Technical issues

• App not loading? Try unblocking your cookies
• Why is a blank page loading when I click on the app link?
• How do I update my app to the latest version?
• Notifications are not working for my iphone or ipad?
• Can I save the app to my device?
• I'm not receiving emails from you?
• How much storage does the app require?
• My app feels slow when scrolling on the different menus?
• View all articles in “Technical issues”

Resources

• How to add favourite resources
• How to request a resource
• How to use Resources
• How do I bookmark Resources for later reading?
• What are Recommended Resources?
• I can’t find a Resource I’m looking for?

Stats & Badges

• How to gain badge points
• Tracking your weight
• What’s the Traveller badge?
• What’s the Community badge?
• What’s the Scholar badge?
• What’s the Wise Owl badge?
• What’s the Athlete badge?
• What’s the Zen Master badge?
• View all articles in “Stats & Badges”

Dashboard

• How to add “I believe” affirmations
• How to create and filter posts
• How to manage your goals with the To Do list