Technical issues

App not loading? Try unblocking your cookies

When loading the app page, if you are greeted by a blank page, it could be potentially related to your device cookie settings. Please follow the guide to apply the correct cookie settings for the app page to load on your device.

Why is a blank page loading when I click on the app link?

How do I update my app to the latest version?

Notifications are not working for my iphone or ipad?

Can I save the app to my device?

Yes, you can click your profile picture to open the drop down menu, select “Add to home screen” for details on how you can save the app to your device. Doing so will add a Simplyweight app icon to your device screen for easy access. Alternatively, you may see a prompt on your device asking you if you would like to save the app to your homescreen.

I'm not receiving emails from you?

How much storage does the app require?

My app feels slow when scrolling on the different menus?

How can I give feedback or report a bug?

Why has the questionnaire restarted on my device?

Why has the daily checkin restarted on my device?

Why am I being signed out of the app on mobile when I am using the app on my laptop?

I’m unable to save the app to my home screen