If you have a technical issue that isn’t answered in this FAQ, please use the chat icon on this support page to get in touch with us. When reporting a bug please provide details of your device type (mobile/tablet/computer), operating system (windows/mac) and screenshot of the problem where possible.
Alternatively you can directly email us at support@simplyweight.co.uk. Please note that we can’t respond to every single feedback, but aim to respond to all individual technical problems within 2-3 working days.